Return policy

Thank you for shopping with Natural Masala. We take pride in delivering pure, fresh, and premium quality spices to our customers.
If you are not fully satisfied with your purchase, we’re here to help.

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Eligibility for Return / Replacement

We accept return or replacement requests only in the following cases:

• Damaged or defective product received
• Wrong product delivered
• Product packaging was opened or tampered at the time of delivery
• Expired product delivered

To be eligible, you must notify us within 48 hours of delivery with images and proof of the issue.

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Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

• Opened or used products
• Products without original packaging
• Products damaged due to customer misuse
• Food products purchased under discounts, combo offers, or special sale

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Refund Process

Once your return request is approved:

• Refunds will be processed within 5–7 working days
• Refund will be issued to the original payment method / UPI / Bank transfer
• Cash on Delivery (COD) orders will be refunded via bank transfer or UPI

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Replacement Policy

If any issue is verified, we will:

• Replace the product at no extra cost, OR
• Provide store credit / coupon code for future purchases

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Order Cancellation

• Orders can be cancelled within 12 hours of purchase or before dispatch.
• Once shipped, orders cannot be cancelled.

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How to Raise a Return Request

Please contact us with order details:
📞 +91 95695 92020
📧 naturalmasala09@gmail.com
📍 Kanpur, Uttar Pradesh

Share:

• Order ID
• Issue details
• Clear photos of the product & packaging

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Note

Natural Masala reserves the right to approve or reject return/refund claims based on verification.

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Our Commitment

We aim to deliver 100% natural, hygienic & premium quality spices.
Your trust and satisfaction are our top priority.